IneoQuest Technologies, Mansfield, MA 2006-2010
Sales Engineer
- Served as the technical liaison (between sales and the customer) during the pre-sales process from initial presentations to installing and tracking complex trial systems.
- Managed accounts from the technical perspective, including: reporting bugs, providing updates on software, firmware, and technical support issues, and up-selling customers on new products and further deployments.
- Identified key features and new products through customer relationships and assisted marketing and engineering in the development process.
- Accustomed to traveling up to 90% of the time and making anywhere from 1 to 10 client visits per week.
Amino Communications, Atlanta, GA 2005-2006
Sales Engineer
- Solved problems with IPTV set top boxes and IP networks in live customer deployments ranging from network service quality to software bugs.
- Integrated IP STBs on site with telephone companies and service providers from product demos to full rollouts.
- Served as technical liaison at Tel-Co industry trade shows.
- Responsible for setting up and demonstrating products in trial scenarios on customer premise.
Motorola, Atlanta, GA 2001-2005
System Integration Engineer
- Interacted with international and domestic cable operators and Motorola program managers to implement and troubleshoot digital television products including Motorola head-end solutions, Motorola set top boxes, and third party equipment.
- Participated in weekly meetings with developers, project managers, and testers dealing with DVB product feature requests and change requests generated by customers and testers.
- Developed and executed test plans for Motorola Set Top Box Software based on customer requirements, marketing feedback, and design specifications, including such features as Video On Demand, Personal Video Recorder, DOCSIS communication, Interactive GUI, and Ethernet Bridging.
- Initiated, developed, and maintained a test tracking database using Visual Basic and SQL Server utilized by testers and managers leading to improved test coverage, reduced test cycle times, and improved quality metric reporting.
